Updated October 12, 2020

Visits are available for residents of Shorehaven Memory Care, Hillside Terrace, Shorehaven Tower, and their loved ones. Visits for residents of Shorehaven Health & Rehabilitation are currently on hold. To learn more and what you may expect if you wish to visit, please click the links below:

Frequently Asked Questions

What is Shorehaven’s plan for dealing with the coronavirus (COVID-19)?

Shorehaven maintains standard protocols and procedures to prevent or limit the spread of infectious disease in our senior living community.

To specifically address COVID-19:

  • Employees are screened every day, and those who are ill are being encouraged to stay home. Any employee who is sick with any symptoms of fever, flu, or respiratory problems must not work and should consult a doctor immediately.
  • All employees are wearing masks throughout their shift, following CDC recommendations.
  • An interdisciplinary team meets daily to review information from the CDC and state departments of health. The team will evaluate the risks and determine appropriate actions as needed, including updating standard plans.
  • Clinical care employees are monitoring the health of residents in our care.
  • While maintaining standard practices for good hygiene and infection control, Shorehaven staff are increasing the disinfection of frequently touched objects and surfaces.
  • Signs are posted throughout the community reminding everyone to be vigilant about infection control practices.
  • Hand sanitizer dispensers are at all Shorehaven site entrances.
  • Reliable and verified information is being communicated by Shorehaven to staff, residents, and the public through our website, social media, voice messaging, and email notifications.

Shorehaven Tower

Are you allowing family visits?
Yes! Visits are now available for residents of Shorehaven Tower, and their loved ones.

How can I schedule a family window visit?
If your loved one lives in Shorehaven Tower, please call Ivy Bednar at 262-567-8341 ext. 1300 to schedule your visit.

What if I’m not able to visit during the open window visit time slots?
Give us a call, and we’ll work something out. We are restricted with staffing availability, but we know our residents miss seeing you, and we want to help make that happen in the safest way possible.

What can I drop off or my loved one?
To minimize the risk, we ask that only essential items are dropped off. We will deliver the items as soon as we are able to do so, but cannot guarantee it will be delivered immediately.

Who can come in and visit?
We are authorized to do compassionate care visits. Currently, we are limiting those to end of life, or extreme situations. This is discussed on a case by case basis. If you have any questions, please give us a call.

When will a resident be quarantined if they leave campus?
If it’s a doctor’s appointment where there is no overnight stay and is done with an approved transportation company who takes the necessary precautions, we will not need to isolate your loved one. For any other reason, we will have to isolate upon return. We understand families will take every precaution, but this is an attempt to keep the whole campus safe and minimize risk. The residents may be charged for isolation supplies. If you have any questions, please give us a call.

How long will the campus not allow visitors?
We look at guidance daily and meet regularly to discuss the cases in the community, our ability to access Personal Protective Equipment (PPE), and testing, along with our staffing needs. Centers for Medicare & Medicaid Services (CMS) has a 3-phase plan, and currently, we are in phase 1; we hope to advance as soon as possible.

Shorehaven Lake Terrace Apartments

Are family members the only ones who can visit a resident?
No, any person wanting to visit the resident may do so as long as they follow our COVID-19 protocols, which include getting your temperature taken, wearing a mask, completing our COVID-19 form, and strictly going to the resident’s apartment and back out of door #1.

How many people may come in for a visit at one time?
One household of family members all living in one dwelling may come in at once to visit a resident.

What are our dining options while visiting?
You may eat with your resident in Café LaBelle or have Rockwell’s Restaurant take out to the apartment. Rockwell’s remains open only to residents at this time.

Forgotten Treasures Resale Shop 

Do I need to wear a mask while shopping at Forgotten Treasures?
Yes, a mask is required. If you don’t have one, we will provide one for you. 

Will I be screened at the front entrance?
All shoppers will have their temperature taken upon entry. 

Is the shop still offering popcorn?
The volunteer-operated shop will welcome shoppers along with fresh bagged popcorn for a quarter each. 

When can I shop at Forgotten Treasures?
The new hours are from 10 a.m. to 4:30 p.m. Monday through Friday, and from 10 a.m. to 2 p.m. on Saturday. The shop is closed on Sunday. 

How do I deliver my shop donations?
You can deliver donations to the back of the story. Simply stop and let volunteers know you have a donation, and we will open the rear side door. Or, if it is a small donation, you may leave it on the cart outside the front door. Please only leave donations during shop hours. 

Can skilled care and assisted living residents shop during regular hours?
Residents may not shop during regular hours. However, there are periodic exclusive shopping days available on some Sundays. 

Are you accepting new volunteers to work in the Forgotten Treasures Resale Shop?
Yes! We are accepting new volunteers.

Shorehaven Strength & Fitness Center 

Is the pool open to the community?
Our Shorehaven Strength and Fitness Center pool is now open!

Is the facility open on the weekends?
Shorehaven Strength & Fitness is not currently open to the public during the weekends.

Will members be screened upon arrival?
Yes, members will have to have their temperatures taken upon entry.

How many participants can join a class?
Class sizes are limited to 10 in a class.

Will water be available to drink?
Members should bring their own water bottles.

May I use the locker rooms?
Locker room and shower usage is restricted at this time. Bathrooms are available for use.

How do I sign up for classes?
We ask that you make an account on Mindbody.io, which you can then use to sign up for exercise slots. Instructions can be found on the Shorehaven Strength & Fitness Center Facebook page or on YouTube at https://www.youtube.com/watch?v=q4KYpsiQy7Q&t=12s

What can I do to help?

You can be helpful in the following ways:

  • We are accepting donations of homemade masks. For pattern information, email Sarah Williams-Berg, Director of Community Relations, at swberg@lho.org.
  • Stay healthy and prevent spreading germs by following recommended actions: frequent handwashing; avoiding touching eyes, nose, and mouth with unwashed hands, cover your mouth and nose with a tissue when coughing or sneezing and dispose of all used tissues; avoid contact with people who are ill.
  • Stay in touch with your loved one by phone, text, email, or other means that do not require physical proximity.

Where can I find more information about COVID-19?

There are many resources available:

If you have questions or would like to learn more, send a note to Emily Karls, LNHA, Administrator, at ekarls@lho.org.