Updated March, 2021


  • Visits may occur 7 days a week; the most opportune time to visit is between 9am and 7pm
  • Indoor visitation is limited to one visitor at a time or two visitors living in the same household.
  • Upon entry through the Main Entrance, you will be screened and given a nametag to wear while you are in the building.
  • Visits will take place in the resident’s room. Go directly to the resident’s room. Do not interact with any other resident or staff other than the resident you are visiting.
  • Visitors and residents must properly wear a well-fitting facemask for the entire visit; there are no exceptions to this rule. If your loved one has been fully vaccinated you may have physical contact while still being masked.
  • You may take the resident you are visiting outside for a walk if the weather permits. You may use the skywalk to take a walk by the lake, but we ask that you not stop at the café and social distance from other residents and staff.
  • Pets are welcome to accompany visitors, so long as they are leashed, potty-trained, and dog and cat friendly. An animal visitation agreement must be filled out if you haven’t already done so.
  • The resident room door must remain open during the visit.
  • If the resident you are visiting has a roommate, the roommate must consent to have visitors in while they are present. If they are not agreeable, an alternate visit location will be provided.
  • Please, no eating or drinking during the visit, as that will involve the removal of masks. Food can be brought in for them to enjoy after.
  • Complete hand hygiene with hand sanitizer before and after your visit.
  • When the visit is over, exit the room and leave through Shorehaven’s main entrance. Press and hold the green button located to the left of the door while leaving, this will open the door.
  • Please self-monitor after the visit for 14 days and report any symptoms of COVID-19 to Shorehaven immediately as well as your medical provider, and get tested.
  • We are not requiring you to schedule your visit, but you may wish to call the resident or the Care Coordinator before you come visit. They may have a prior appointment or visitation in progress.
  • If your loved one is in quarantine, we ask that you wait to visit until their quarantine is lifted, with the exception of compassionate care visits.
  • Finally, to reiterate, in order to make this as safe as possible for everyone, the guidelines must be followed. If the guidelines are not adhered to, your future visits will take place in the Parlor.

Frequently Asked Questions

What is Shorehaven’s plan for dealing with the coronavirus (COVID-19)?

Shorehaven maintains standard protocols and procedures to prevent or limit the spread of infectious disease in our senior living community.

To specifically address COVID-19:

  • Employees are screened every day, and those who are ill are being encouraged to stay home. Any employee who is sick with any symptoms of fever, flu, or respiratory problems must not work and should consult a doctor immediately.
  • All employees are wearing masks throughout their shift, following CDC recommendations.
  • An interdisciplinary team meets daily to review information from the CDC and state departments of health. The team will evaluate the risks and determine appropriate actions as needed, including updating standard plans.
  • Clinical care employees are monitoring the health of residents in our care.
  • While maintaining standard practices for good hygiene and infection control, Shorehaven staff are increasing the disinfection of frequently touched objects and surfaces.
  • Signs are posted throughout the community reminding everyone to be vigilant about infection control practices.
  • Hand sanitizer dispensers are at all Shorehaven site entrances.
  • Reliable and verified information is being communicated by Shorehaven to staff, residents, and the public through our website, social media, voice messaging, and email notifications.

Shorehaven Tower

Are you allowing family visits?
Yes! Visits are now available for residents of Shorehaven Tower, and their loved ones.

How can I schedule a family visit?
If your loved one lives in Shorehaven Tower, you are welcome to visit as long as you represent one family unit.

Who can come in and visit?
Family members from one household.

When will a resident be quarantined if they leave campus?
If it’s a doctor’s appointment where there is no overnight stay and is done with an approved transportation company who takes the necessary precautions, we will not need to isolate your loved one. For any other reason, we will have to isolate upon return. We understand families will take every precaution, but this is an attempt to keep the whole campus safe and minimize risk. The residents may be charged for isolation supplies. If you have any questions, please give us a call.

How long will the campus allow visitors?
We look at guidance daily and meet regularly to discuss the cases in the community, our ability to access Personal Protective Equipment (PPE), and testing, along with our staffing needs. Centers for Medicare & Medicaid Services (CMS) has a 3-phase plan, and currently, we are in phase 1; we hope to advance as soon as possible.

Shorehaven Lake Terrace Apartments

Are family members the only ones who can visit a resident?
No, any person wanting to visit the resident may do so as long as they follow our COVID-19 protocols, which include getting your temperature taken, wearing a mask, completing our COVID-19 form, and strictly going to the resident’s apartment and back out of door #1.

How many people may come in for a visit at one time?
One household of family members all living in one dwelling may come in at once to visit a resident.

What are our dining options while visiting?
You may eat with your resident in Café LaBelle or have Rockwell’s Restaurant take out to the apartment. Rockwell’s remains open only to residents and one outside family unit at this time.

Forgotten Treasures Resale Shop 

Do I need to wear a mask while shopping at Forgotten Treasures?
Yes, a mask is required. If you don’t have one, we will provide one for you. 

Will I be screened at the front entrance?
All shoppers will have their temperature taken upon entry. 

Is the shop still offering popcorn?
The volunteer-operated shop will welcome shoppers along with fresh bagged popcorn for a quarter each. 

When can I shop at Forgotten Treasures?
The new hours are from 10 a.m. to 4:30 p.m. Monday through Friday, and from 10 a.m. to 2 p.m. on Saturday. The shop is closed on Sunday. 

How do I deliver my shop donations?
You can deliver donations to the back of the story. Simply stop and let volunteers know you have a donation, and we will open the rear side door. Or, if it is a small donation, you may leave it on the cart outside the front door. Please only leave donations during shop hours. 

Can skilled care and assisted living residents shop during regular hours?
Residents may not shop during regular hours. However, there are periodic exclusive shopping days available on some Sundays. 

Are you accepting new volunteers to work in the Forgotten Treasures Resale Shop?
Yes! We are accepting new volunteers.

Shorehaven Strength and Fitness Center 

Is the pool open to the community?
Our Shorehaven Strength and Fitness Center pool is now open!

Is the facility open on the weekends?
Shorehaven Strength and Fitness is currently open to the public during the weekends. Limited hours apply.

Will members be screened upon arrival?
Yes, members will have to undergo a Covid screening and have their temperature taken upon entry.

Will water be available to drink?
Members should bring their own water bottles.

May I use the locker rooms?
Locker room and shower usage is restricted at this time. Bathrooms are available for use.

How do I sign up for classes?
Class sizes are limited to 15 in a class. We ask that you make an account on Mindbody.io, which you can then use to sign up for exercise slots.  Instructions can be found on the Shorehaven Strength & Fitness Center Facebook page or on YouTube at https://www.youtube.com/watch?v=q4KYpsiQy7Q&t=12s

What can I do to help?

You can be helpful in the following ways:

  • We are accepting donations of homemade masks. For pattern information, email Sarah Williams-Berg, Director of Community Relations, at swberg@lho.org.
  • Stay healthy and prevent spreading germs by following recommended actions: frequent handwashing; avoiding touching eyes, nose, and mouth with unwashed hands, cover your mouth and nose with a tissue when coughing or sneezing and dispose of all used tissues; avoid contact with people who are ill.
  • Stay in touch with your loved one by phone, text, email, or other means that do not require physical proximity.

Where can I find more information about COVID-19?

There are many resources available:

If you have questions or would like to learn more, send a note to Emily Karls, LNHA, Administrator, at ekarls@lho.org.