Updated May 27, 2020

Shorehaven’s number one priority is the health and safety of our residents and employees.

In light of the recent judicial ruling, the south side of the campus remains unchanged with visitor restrictions at this time. This directive is mandated by the Centers for Medicare & Medicaid Services (CMS) and the Department of Health Services. We are meeting daily to determine how we will safely re-open parts of our campus, including Cafe LaBelle and the Shorehaven Strength & Fitness Center, to families and volunteers when regulations deem it appropriate. We are mindful that, although some restrictions are lifted in some areas, there is still no cure or vaccine for COVID-19.

Ultimately, you can rest assured that Shorehaven is committed to protecting the health of our community’s most fragile population: Our seniors.

Information provided by Wisconsin.Gov:

​​For the most up-to-date information on COVID-19​​, please visit the Department of Health Services website and the state’s COVID-19 Page.

Information issued by the office of Gov. Tony Evers:

See the letter Gov. Evers issued on March 12, 2020, here.

See the letter Gov. Evers and Lt. Gov. Barnes issued on March 21, 2020, here.

Additional Resources to Help You

Frequently Asked Questions

What is the coronavirus, specifically COVID-19?

A novel coronavirus, COVID-19, is a new coronavirus that has not been previously identified. The virus causing Coronavirus Disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold. A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis.

What are the symptoms?

Current symptoms reported for patients have included mild to severe respiratory illness with fever, cough, and difficulty breathing. The CDC has stated that suspected patients may have those symptoms or recently traveled to countries deemed at risk (China, South Korea, Italy, Iran, and Japan) and/or have had close contact with a confirmed or suspected case of coronavirus.

Is there a vaccine or treatment?

Currently, there is no vaccine available, and no specific antiviral treatment recommended. People infected with COVID-19 should receive supportive care to help relieve symptoms. This is an emerging, rapidly evolving situation, and the CDC will continue to provide updated information as it becomes available.

Are you testing for the coronavirus?

We received a shipment of COVID-19 testing kits with the small nasal swab the week of May 18, which are available for all Shorehaven employees, and residents within the Shorehaven Health & Rehabilitation Center, Shorehaven Memory Care, and Shorehaven Tower. Because testing is voluntary, everyone within those locations will need to sign a consent to either accept or decline the test.

What is Shorehaven’s plan for dealing with the coronavirus (COVID-19)?

Shorehaven maintains standard protocols and procedures to prevent or limit the spread of infectious disease in our senior living community.

To specifically address COVID-19:

  • Employees are screened every day, and those who are ill are being encouraged to stay home. Any employee who is sick with any symptoms of fever, flu, or respiratory problems must not work and should consult a doctor immediately.
  • All employees are wearing masks throughout their shift, following CDC recommendations.
  • Shorehaven has restricted all visitors to Lake Terrace Apartments residents, and visitor cards are disabled.
  • Our Forgotten Treasures Resale Shop and Center for Life Enrichment is closed until further notice.
  • An interdisciplinary team meets daily to review information from the CDC and state departments of health. The team will evaluate the risks and determine appropriate actions as needed, including updating standard plans.
  • Clinical care employees are monitoring the health of residents in our care.
  • While maintaining standard practices for good hygiene and infection control, Shorehaven staff are increasing the disinfection of frequently touched objects and surfaces.
  • Signs are posted throughout the community reminding everyone to be vigilant about infection control practices.
  • Hand sanitizer dispensers are at all Shorehaven site entrances.
  • Reliable and verified information is being communicated by Shorehaven to staff, residents, and the public through our website, social media, voice messaging, and email notifications.

Can I still visit my loved one? 

Following the guidance of the Centers for Medicare and Medicaid Services (CMS), we are restricting visitors except for particular circumstances, such as end-of-life, when a visitor is essential for a resident’s emotional well-being and care, and those visits should be limited to minimize exposure beyond the family member.

Personal items may be delivered or picked up in the foyer of Shorehaven’s main entrance as long as they are essential items (a week or more of groceries, medications, etc.). Shorehaven may choose to quarantine certain items for three days or wipe down the surface to ensure it gets to your loved one safely.

We ask that residents and families refrain from visiting through an open window or open spaces, and encourage interaction via FaceTime or Skype with our laptops or tablets.

Will I be notified if there is a case of COVID-19 at Shorehaven? 

Yes, Shorehaven will report to residents and their families within 12 hours of the occurrence.

Can I still volunteer?

We are restricting volunteer access at this time.

Are vendors allowed inside?

We are coordinating with vendors to minimize their travel within our communities. Other essential personnel, including hospice, nursing students, and pharmacy delivery services, are allowed on the campus and must follow safety protocols.

Can Lake Terrace Apartments travel off-campus?

Yes, under the “safer-at-home” order from Gov. Evers, residents will still be able to do things like go to the grocery store, go to the pharmacy, walk their dogs. Restaurants will still be able to offer curbside delivery.

Can Lake Terrace Apartments residents have guests?

Shorehaven has restricted all visitors to Lake Terrace Apartments residents, and visitor cards are disabled. Visitors are strongly encouraged to stay home. Caregivers should contact Stacy Danish, Lake Terrace Apartments Coordinator, to access the main entrance – Door #1 in front of Rockwell’s Restaurant. Family members can continue to drop things off for residents at Door #1. Residents can let visitors in via the EntraGuard system for drop-offs to be left at the front desk and are asked to leave immediately.

Can residents in Shorehaven Tower Assisted Living still leave the campus?

Yes, those residents may leave the campus. If Shorehaven Health Center, Shorehaven Tower, Memory Care, or Rehabilitation residents leave the campus for any reason, however, they must be quarantined in their room for 14 days following their return to campus. We are continuing to allow family members in for only end-of-life situations.

Will Cafe LaBelle remain open to the public?

Shorehaven’s Cafe LaBelle remains closed to the public. The cafe will continue to provide meals for Lake Terrace Apartments residents and Shorehaven employees at this time from 8 a.m. to 3 p.m., seven days a week.

Will the Shorehaven Strength & Fitness Center remain open?

The Shorehaven Strength & Fitness Center remains closed to the public. At this time, the facility will remain open to Lake Terrace Apartments residents and Shorehaven employees. No more than six people can use the Fitness Center at one time, and no more than 10 people can use the pool at one time. All classes are canceled until further notice.

Will you still hold classes through the Center for Life Enrichment?

All Center for Life Enrichment classes are canceled until further notice. 

What can I do to help?

You can be helpful in the following ways:

  • We are accepting donations of homemade masks. For pattern information, email Sarah Williams-Berg, Director of Community Relations, at swberg@lho.org.
  • Stay healthy and prevent spreading germs by following recommended actions: frequent handwashing; avoiding touching eyes, nose, and mouth with unwashed hands, cover your mouth and nose with a tissue when coughing or sneezing and dispose of all used tissues; avoid contact with people who are ill.
  • Stay in touch with your loved one by phone, text, email, or other means that do not require physical proximity.

Where can I find more information about COVID-19?

There are many resources available:

If you have questions or would like to learn more, send a note to Emily Karls, LNHA, Administrator for the Shorehaven Health & Rehabilitation Center, at ekarls@lho.org.