Updated August 10, 2020
Outdoor visits are now available for residents of Shorehaven Health Center, Shorehaven Tower, and their loved ones. To learn more and what you may expect if you wish to visit, please click the links below:
- Guidelines for Resident Visits
- Shorehaven Health Center Outdoor Visitation Policy & Procedures
- Shorehaven Tower Outdoor Visitation Policy & Procedures
- COVID-19 Screening Form
Frequently Asked Questions
What is Shorehaven’s plan for dealing with the coronavirus (COVID-19)?
Shorehaven maintains standard protocols and procedures to prevent or limit the spread of infectious disease in our senior living community.
To specifically address COVID-19:
- Employees are screened every day, and those who are ill are being encouraged to stay home. Any employee who is sick with any symptoms of fever, flu, or respiratory problems must not work and should consult a doctor immediately.
- All employees are wearing masks throughout their shift, following CDC recommendations.
- An interdisciplinary team meets daily to review information from the CDC and state departments of health. The team will evaluate the risks and determine appropriate actions as needed, including updating standard plans.
- Clinical care employees are monitoring the health of residents in our care.
- While maintaining standard practices for good hygiene and infection control, Shorehaven staff are increasing the disinfection of frequently touched objects and surfaces.
- Signs are posted throughout the community reminding everyone to be vigilant about infection control practices.
- Hand sanitizer dispensers are at all Shorehaven site entrances.
- Reliable and verified information is being communicated by Shorehaven to staff, residents, and the public through our website, social media, voice messaging, and email notifications.
Are you allowing outdoor visits?
Yes! Outdoor visits are now available for residents of Shorehaven Health Center, Shorehaven Tower, and their loved ones.
How can I schedule a family window visit?
If your loved one lives in Shorehaven Tower, please call Ivy Bednar at 262-567-8341 ext. 1300 to schedule your visit. If your loved one lives in Memory Care or the Health & Rehabilitation Center, please call 262-567-8341, and our reception coordinator will direct your call. To learn more, see the Guidelines for Resident Visits above, or click here.
What if I’m not able to visit during the open window visit time slots?
Give us a call, and we’ll work something out. We are restricted with staffing availability, but we know our residents miss seeing you, and we want to help make that happen in the safest way possible.
What can I drop off or my loved one?
To minimize the risk, we ask that only essential items are dropped off. We will deliver the items as soon as we are able to do so, but cannot guarantee it will be delivered immediately.
Who can come in and visit?
We are authorized to do compassionate care visits. Currently, we are limiting those to end of life, or extreme situations. This is discussed on a case by case basis. If you have any questions, please give us a call.
When will a resident be quarantined if they leave campus?
If it’s a doctor’s appointment where there is no overnight stay and is done with an approved transportation company who takes the necessary precautions, we will not need to isolate your loved one. For any other reason, we will have to isolate upon return. We understand families will take every precaution, but this is an attempt to keep the whole campus safe and minimize risk. The residents may be charged for isolation supplies. If you have any questions, please give us a call.
How long will the campus not allow visitors?
We look at guidance daily and meet regularly to discuss the cases in the community, our ability to access Personal Protective Equipment (PPE), and testing, along with our staffing needs. Centers for Medicare & Medicaid Services (CMS) has a 3-phase plan, and currently, we are in phase 1; we hope to advance as soon as possible.
Are family members the only ones who can visit a resident?
No, any person wanting to visit the resident may do so as long as they follow our COVID-19 protocols, which include getting your temperature taken, wearing a mask, completing our COVID-19 form, and strictly going to the resident’s apartment and back out of door #1.
Can families swim in the lake?
No, not at this time. We want to provide a safe campus for all residents by limiting access for all visitors to come and go through door #1 and strictly to the resident’s apartment. If they wish to sit outside, they may do so with the resident on their apartment patio or deck.
Can we use Shorehaven pontoon boats if we are visiting or the pavilion?
Unfortunately, with the current COVID-19 pandemic, we are not going to be putting in any Shorehaven boats; therefore, no rentals this summer. Remember, the outside is for residents’ use only. Unless they have a personal watercraft in which we ask that family goes directly to the boat and back to the apartment. Please do not linger.
How many people may come in for a visit at one time?
One household of family members all living in one dwelling may come in at once to visit a resident.
What are our dining options while visiting?
You may eat with your resident in Café LaBelle or have Rockwell’s Restaurant take out to the apartment. Rockwell’s remains open only to residents at this time.
Do I need to wear a mask while shopping at Forgotten Treasures?
Yes, a mask is required. If you don’t have one, we will provide one for you.
Will I be screened at the front entrance?
All shoppers will have their temperature taken upon entry.
Is the shop still offering popcorn?
The volunteer-operated shop will welcome shoppers along with fresh bagged popcorn for a quarter each.
When can I shop at Forgotten Treasures?
The new hours are from 10 a.m. to 5 p.m. Monday through Friday, and from 10 a.m. to 2 p.m. on Saturday. The shop is closed on Sunday.
How do I deliver my shop donations?
You can deliver donations to the back of the story. Simply stop and let volunteers know you have a donation, and we will open the rear side door. Or, if it is a small donation, you may leave it on the cart outside the front door. Please only leave donations during shop hours.
Can skilled care and assisted living residents shop during regular hours?
Residents may not shop during regular hours. However, there are periodic exclusive shopping days available on some Sundays.
Are you accepting new volunteers to work in the Forgotten Treasures Resale Shop?
Yes! We are accepting new volunteers.
Is the pool open to the community?
The Wisconsin Department of Health recommends that pools remain closed to the public. Thus, the pool will remain closed at this time.
Is the facility open on the weekends?
Shorehaven Strength & Fitness is not currently open to the public during the weekends.
Will members be screened upon arrival?
Yes, members will have to have their temperatures taken upon entry.
How many participants can join a class?
Class sizes are limited to 10 in a class.
Will water be available to drink?
Members should bring their own water bottles.
May I use the locker rooms?
Locker room and shower usage is restricted at this time. Bathrooms are available for use.
How do I sign up for classes?
We ask that you make an account on Mindbody.io, which you can then use to sign up for exercise slots. Instructions can be found on the Shorehaven Strength & Fitness Center Facebook page or on YouTube at https://www.youtube.com/watch?v=q4KYpsiQy7Q&t=12s
What can I do to help?
You can be helpful in the following ways:
- We are accepting donations of homemade masks. For pattern information, email Sarah Williams-Berg, Director of Community Relations, at email@example.com.
- Stay healthy and prevent spreading germs by following recommended actions: frequent handwashing; avoiding touching eyes, nose, and mouth with unwashed hands, cover your mouth and nose with a tissue when coughing or sneezing and dispose of all used tissues; avoid contact with people who are ill.
- Stay in touch with your loved one by phone, text, email, or other means that do not require physical proximity.
Where can I find more information about COVID-19?
There are many resources available: